After-hours Phone Update: Beginning July 6, our after-hours call process will be slightly changing. Between the hours of 10pm and 8am, our (585) 922-2800 number will be operated by an answering service. However, there will be no changes to the services or assistance available during this time; only our answering process has changed. Access to a triage nurse and on-call provider will continue to be available at all times. We look forward to assisting you!
One of the premier advantages of ElderONE is our on-site medical care at the PACE Center clinic. With the support of Rochester Regional Health, our extensive provider network allows us to give care to our participants right when they need it. With a primary focus on prevention and early intervention, ElderONE remains committed to caring for participants in a non-institutional setting.
Our comprehensive list of medical care services include the following (as medically necessary):
Our ElderONE board-certified geriatric physicians develop, monitor, and supervise each participant’s medical care and treatment plan and work closely with specialty medical physicians in the ElderONE network, including optometry, audiology, dentistry, podiatry, cardiology, pulmonology, rheumatology, among others. Our coordinated care teams meet regularly to review participants’ care plans and make changes when necessary.
If at any time our participants require hospitalization, their care is covered. We will ensure our participants remain comfortable and receive the care they need until they can return home!
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