After-hours Phone Update: Beginning July 6, our after-hours call process will be slightly changing. Between the hours of 10pm and 8am, our (585) 922-2800 number will be operated by an answering service. However, there will be no changes to the services or assistance available during this time; only our answering process has changed. Access to a triage nurse and on-call provider will continue to be available at all times. We look forward to assisting you!

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ENROLLMENT

General Content

Enrollment & Eligibility

Our ElderONE intake team is dedicated to helping prospective participants and their families determine their eligibility and guide them through the enrollment process.

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Eligibility Requirements

To be eligible for ElderONE, individuals must:

  • Be 55 years of age or older
  • Need community-based, long-term care for more than 120 days
  • Be able to live safely in the community with ElderONE assistance
  • Have Medicaid or be Medicaid eligible (unless paying privately)

If you are a Medicaid beneficiary (or are pending Medicaid) and wish to enroll in ElderONE, you must first contact Maximus to complete the Conflict-Free Evaluation And Enrollment Center (CFEEC) requirement on their toll-free number, 855-222-8350 to arrange for an evaluation.

CFEEC is a program of New York State Medicaid which determines your eligibility to join a Managed Long Term Care Plan (MLTC).

Participation Requirements

ElderONE participants must agree to:

  • Receive all of their health care from ElderONE health care providers, other than emergency care
  • Pay for the costs of unauthorized or out-of-ElderONE program agreement services, other than emergency services

Participants may leave the program at any time.

 

Frequently Asked Questions

Interested in Learning More About ElderONE?

Contact Us

Phone: 585-922-2831
Toll-Free: 855-457-4636
Toll-Free TTY: 800-662-1220

Start the
Enrollment Process
Now!

Call our team today at

(585) 922-2831

Our Doctors

A comprehensive list of our healthcare professionals

As members of the interdisciplinary teams, our geriatricians take an integrated approach to care that allows seniors to maintain their independence for as long as possible. ElderONE provides extraordinary opportunities for people who would otherwise require long-term nursing home care.

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Our Services

Access to services made easy

Our ElderONE team works with seniors and their caregivers to arrange for and monitor all of their medical, social and daily living support services. When you enter the program, our interdisciplinary care team will develop your individualized care plan. We will carefully select the services you need to help you maintain your independence, dignity, and quality of life.

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ElderONE PACE Centers

Our centers are vibrant and active

We offer individual projects as well as small and large group activity programs. You'll find programs that are culturally diverse and that offer opportunities to pursue your interests while becoming part of the ElderONE community.

Find A PACE Center