After-hours Phone Update: Beginning July 6, our after-hours call process will be slightly changing. Between the hours of 10pm and 8am, our (585) 922-2800 number will be operated by an answering service. However, there will be no changes to the services or assistance available during this time; only our answering process has changed. Access to a triage nurse and on-call provider will continue to be available at all times. We look forward to assisting you!

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Social Work

General Content

Social Services

ElderONE’s social work services provide participants with the support they need while giving them the independence they desire.

As a vital member of our interdisciplinary team, our social workers are true participant advocates within the program, assuring each participant has their voices heard and their needs met. The primary role as the team social worker is to manage the ongoing relationship between the participant (and their families) and the rest of the care team at ElderONE.

Social work services may include:

  • Assessment of social, medical, psychosocial, and spiritual needs
  • Individual and family counseling
  • Assistance with daily needs (paying bills, home management)
  • Assistance with community support services (food, finances)

Our compassionate social workers have decades of experience working with seniors and are dedicated to helping our participants and their families identify and achieve their goals with ElderONE. Our staff empowers participants and families by providing resources and advocacy based on their strengths and needs.

Interested in Learning More About ElderONE?

Contact Us

Phone: 585-922-2831

Toll-Free: 855-457-4636

Toll-Free TTY: 800-662-1220