General Content

Notice of Non-Discrimination

Discrimination is Against the Law

ElderONE complies with applicable federal civil rights laws and does not discriminate on the basis of race, creed, color, national origin, sex (including gender identity or status of being transgender), sexual orientation, age or physical or mental disability (including gender dysphoria), developmental disability, type of illness or condition, or source of payment. 



  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    - Qualified sign language interpreters
    - Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    - Qualified interpreters
    - Information written in other languages

If you need these services, contact your ElderONE social worker.


If you believe that ElderONE has failed to provide these services or discriminated in another way on the basis of race, ethnicity, color, national origin, ancestry, religion, sex, age, sexual orientation, marital status, registered domestic partner status, military status, mental or physical disability, medical condition, genetic information, or source of payment, you can file a grievance with:

Attn: Performance Improvement Coordinator
490 E. Ridge Road
Rochester, NY 14621


Phone: (585) 922-9959 

Toll Free: 855-457-4636 

Fax: (585) 922-2847
TTY: 800-662-1220


You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, ElderONE’s Performance Improvement Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)


Complaint forms are available at